When a new potential client contacts us to arrange a meeting their biggest concern is that their current IT support company doesn't respond quickly to problems. When they do respond their technicians just don't seem to be very knowledgeable and often don't get the problem resolved on the first try. At North Star Business Solutions we require our service technicians to maintain current IT certifications and respond to issues within an hour. We listen carefully to your IT issues and customize our solutions to fit your business needs.
"North Star Business Solutions designed, implemented and continues to manage all of our IT needs. As a business owner, the security of our data is paramount. North Star has provided us with the peace of mind knowing that our network and data are safe."
We offer one of the most affordable IT support and maintenance options in the industry. By choosing North Star Business Solutions for your IT out-sourcing needs, you’re getting customer service that caters to your specific requirements. You will enjoy having IT support staff at a fraction of the cost of hiring full-time personnel.
Our technology solutions are based on the following principles:
- Technology decisions are to be based on the need to provide computer resources to end users that are proven, sound and reduce unplanned downtime that affect the daily operations of the organization. This includes the areas of security, maintenance, documentation and disaster recovery.
- Technology decisions are to be based on the organization’s current and future business needs. What technology is implemented, managed and is recommended will be based on yesterday’s lessons, today’s needs and tomorrow’s desires.
- Technology decisions include appropriate lifecycles to provide proper technology budgets to support the organization’s current and future business needs. We focus on identifying current needs, but also focus the organization on what they will need over the next 5 years. Once we identify the needs (which change over time) our solutions are designed to minimize support costs and expenses that are not consistent with the organization’s long term technology plan and designed to protect the organization’s investment in technology.
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